Screw Me Twice, Shame on Me
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I have to vent! Sears has screwed us . . . again! The worst part is, I should’ve known better.
A few months ago after Sears completely messed up our online order and delivery of our kitchen appliances, I swore I wouldn’t spend another dime in that store. That vow lasted until my dryer broke. It’s not that I’m a masochist, it’s just that we never buy anything significant without seeing how it’s rated by Consumer Reports. I begrudgingly decided to put aside my personal vendetta against Sears to buy the highest rated dryer, which of course was a Kenmore, a.k.a. the Sears brand.
Then I waited, while my laundry accumulated, until the day our new dryer was to be delivered. Frankly, it was nice to finally have a decent excuse why I was behind on the laundry.
That fateful day arrived and we were delighted to see our brand spankin’ new dryer. So delighted that we didn’t inspect it as thoroughly as we should have. Nor did we have enough sense to be suspicious when the delivery guy was so quick to ask us to sign the form, stating the product was delivered in good condition, before he ran down our driveway into the delivery truck with the motor running!
Luckily my hubby noticed the extremely large dent in the back of the dryer before they got a clean getaway; they stopped driving away when my hubby ran down the driveway yelling “Hey!!!”
The delivery guy claims he didn’t see the dent, but didn’t bother to ask my hubby where it was. Interesting. So, we arranged for another dryer to be delivered the following Monday between 3:30 p.m. and 5:30 p.m. At 7:00 p.m. and at 7:45 p.m., Sears called us asking if their delivery guys had been to our house yet because they couldn’t locate them. “Uh…No!”
We scheduled another date. They never came.
My hubby, who has the patience of a saint, called Sears and “ripped them a new one” as he put it to get the dryer delivered today between 8:00 a.m. and noon. So I rush out of bed, shower, tell the kids we’ll have to wait to go to Chuck E. Cheese because the dryer is due to be delivered at any minute.
At 5:35 p.m. today, the same delivery guy who overlooked the massive dent comes to the door. When he asks how I’m doing, I say,
“I’m pissed at everyone at Sears.”
He looks down at his clipboard and said “It says in my notes you’d be angry and hostile.” So he’s been prepped.
The dryer they brought today, wait for it . . . had a worse dent! The delivery guy quickly says he has to call customer service. He dials the number while I try to shoot darts from my eyes into the back of his head.
He holds the phone out to me. “Holly wants to speak with you.”
I look him square in the eye and say “Poor Holly.”
Needless to say, it wasn’t pretty. When all was said and done, I got money back and a guarantee that the next dryer will be dent free. I’ll believe it when I see it. But for now I’m left thinking that although Sears totally and completely botched the delivery of our new dryer, I’m the idiot.
Screw me once, shame on you, screw me twice, shame on me!
Shannon Hutton draws on her experience working full-time, part-time and from home with three kids to blog about the universal challenge of achieving work-life balance. She also uses her Master's in Education and professional experience as a School Counselor to address parenting and school issues in her weekly 
Boy, I’ve never seen you so “angry” and “hostile,” but we ARE talking about Sears, and we HAVE been on the receiving end, once or twice, ourselves.
I happen to believe Sears sucks, in their service department.
Morale of the story: Don’t ever, and I mean EVUH, mess with a Believer’s laundry!
Ooh, I’d be livid too!! We’ve bought a few appliances from Sears and haven’t had a problem, but it’s been a few years since the last time we dealt with them. I hope you got several profuse apologies with your dent-free dryer and money back - they owe you that much, for sure!
Oh…shame on Holly indeed. I would have been livid..
I find it completely ridiculous that they tried to give you two dented dryers. Don’t they have anything in new condition there?
I’ve heard many horror stories about Sears from others. Even my own parents had trouble with them when the bought a new side-by-side refrigerator.
And the audacity of them to call you angry and hostile when they caused the anger by screwing up so many times!
Did they not offer you a discount on the first one so that they wouldn’t have to come back? Angry and Hostile, darn right.
Totally lame. Also has me wondering… I’m planning to get a new dryer, and like you I was thinking Kenmore. Am i crazy? But it’s the TOP RATED… (sigh)
Obviously I chose Sears twice (stupidly) I mean for a reason! I’d rather deal with the short-term headaches and have a product that will last long-term. So, if Sears sells the top rated product, I would buy it there. Ugh. I can’t believe I just said that.
Grrr! I’m pissed FOR you!
I won’t be going to Sears anytime soon.
Unbelievable - I can’t believe they prepped the driver. I’ve never heard of such a thing! I think that knowing you were already at wits end they’d go out of their way to get it right. But that’s just me.
Oh dear, that makes my troubles with Sears seem mild in comparison! Our hot water heater went out 2+ weeks ago. The tank and parts were still under warranty, but I had to wait FIFTEEN DAYS before a repairman came.
Now, he did manage to fix it in under 20 minutes, and didn’t charge anything (It should have had a labor charge, that wasn’t under warranty - but the computer said no charge. Was I going to argue, LOL?) but I was Not Happy at having to wait 15 days to get something fixed. Ever washed dishes in a large pot on the stove? Argh.
We just had to replace our Kenmore dryer. The cost to repair it was more than a new dryer. It was one year old. Talk about pissed off. Turns out the dryer said Kenmore, but was actually made by Frigidare.
Of course like lambs to the slaughter we bought another Kenmore. If it doesn’t last I’m gonna go drop it down their escalator!!!!
Blue Momma’s last blog post..Woe is Me, And All of That Kind of Thing