Rule #1:Do not offer email customer service if you will not respond to email inquiries.
Rule #2: Do not be in business if your call wait time is over 5 minutes.
Rule #3: Do not make it difficult for a customer to cancel her account. Especially if she is a blogger.
Stamps.com, you’re on my s#%t list.
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Susan Payton is the Marketing Eggspert, and owner of 
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