New “Do Not Track” Registry List Gaining Momentum

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Last night I picked up on an emerging story that has devastating consequences for small businesses who run advertising supported websites (as in :: YOU). Privacy groups are pushing for a “Do Not Track” list based on the U.S. “Do Not Call” list.

For those of you not familiar with the Do Not Call list, it was founded because of widespread consumer complaints about the telemarketing industry who were calling homes at all hours of the day and night, including dinner time and weekend mornings. Consumers were sick of it, and thus the Do Not Call list was born. Today, telemarketers must not call consumers on the list or risk severe penalties with the FTC (Federal Trade Commission).

The proposed “Do Not Track” list is rather different. Already established privacy groups have identified a new cause – they want to stop tracking of site visitors on websites – tracking that doesn’t even identify a user’s name, email address, or any other personally identifying information. From the AdAge article:

However, consumer-privacy advocates charge that collecting such information in order to target ads creates “a privacy imbalance that has deprived Americans of the right to control their personal information.” Privacy advocates say current standards for collecting such data, such as the Network Advertising Initiative, don’t do enough to safeguard consumers against the potential pitfalls of data collection, and that most consumers don’t understand how such data is being used. Some studies show many consumers falsely equate the existence of a site’s privacy policy with a promise that the site will not collect or use consumer data.

I see several problems with this thinking:

  1. Consumers aren’t propelling this initiative, special interest groups are
  2. Consumers actually prefer relevant ads to irrelevant ads
  3. Consumers prefer free advertising supported content to paid content
  4. Consumers who hate ads can and do use ad-blocking software already

Regardless of these common sense issues, let’s think of the technical and geographical implications of this initiative. How the HECK can one body regulate something like this on the internet? How do they expect to get Russian spammers to comply with something like this?

My biggest fear is the potential impact on the affiliate marketing industry that relies on tracking technology to match referrals with commissions. Even the largest, richest super-affiliate would not be able to continue to do business if this were enacted. Smaller affiliates would be wiped out. Online merchants also depend on affiliates to drive revenue, sometimes more than 80% of their revenue comes from affiliates. And you can forget about launching your own information product and having other site owners promote it for you.

I’m all for privacy online – but a Do Not Track list would be not only next to impossible to implement, but would crush small businesses who do make money online. I don’t think these advocacy groups realize that although they are targeting large ad networks like AdSense or Tacoda, the biggest losers would be small publishers, who would neither have the resources to comply nor be able to continue without the revenue that comes from tracking internet users. And nobody can afford to put out quality content for free.

What do you think? Is it a problem for you to see relevant ads? Do you feel like it is an invasion of your privacy? Would it be worth the consequences to small businesses to be able to opt out of tracking?

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Comments

1. On November 1st, 2007 at 1:22 pm, Andy Beard said:

Wendy from what I can see, they are homing in on the tracking of personally identifiable information.
The large internet corporations have access to so much information that it is becoming a little scary.

The problem will come when using tracking from a company such as Google. They have access, though they might not use, tracking stats from Google Analytics.

If Google sign up for this, then you might not be able to track activity of people on the do not track list using Google Analytics.

That wouldn’t prevent you using a private tracking script which doesn’t identify personal information.

I am not sure how this will apply to MyBlogLog.

2. On November 1st, 2007 at 1:27 pm, Wendy Piersall said:

Andy – I’m not sure how personally identifiable they mean. From the AdAge article:

Much of the focus … will be on behavioral targeting, a tactic in which an ad seller can segment consumers into various behavior categories by following their online surfing behavior across multiple sites. For example, a consumer who looks at hybrid vehicles on an auto site can be tagged as such and targeted with a Prius ad as he reads the local newspaper online.

To me, that’s not personally identifiable information – but what do you think?

3. On November 1st, 2007 at 5:26 pm, Steve in PA said:

Another approach to keeping telemarketers away is to sign up at myOculus.com.

The website deals with a pretty straightforward problem—most consumers don’t like telemarketers trying to sell them products that the consumer doesn’t want. The idea with MyOculus.com is that consumers get to choose who contacts them. Plus, consumers can change their choices anytime. If I am in need of siding, I can add that to my list. After I buy siding, I get to remove it. MyOculus.com is a free service. Consumers go to the website and register or re-register for the Do Not Call List. Then, the consumer is given options of more than 350 unique areas of interest from which to select. They then choose the days and times they will allow those calls to be made. They can further choose to be contacted via email or direct mail.

Through the site, consumers can also find guidance for alleviating Internet spam and junk mail. If you sign and request to receive zero marketing calls then you will not get calls. MyOculus.com was conceived in response to requests made by consumers. In August 2004, founder and CEO, Shawn Rohrer, began the process of interviewing and collecting data from consumers. The premise for the business is fairly straightforward: people won’t buy things over the phone that they don’t want. MyOculus.com allows its members to specify their unique areas of interest and the firm commits not to contact them about anything other than the things they’ve specified.

While it is almost impossible to stay invisible to telemarketing efforts, this probably gets you close.

4. On November 2nd, 2007 at 3:52 am, Wi said:

I’m not sure how to interpret this information. After all Google for example is also storing a lot of information on his visitors when using the Google search and are storing this for 1,5 years, I believe, here in Europe . I think they actually know more on MY visitors than I do! I don’t think companies like Google and DoubleClick et al are happy with such a move.

I would like to know what the real agenda is from these so-called “consumer-privacy advocates”.

Personally, as a webite owner, a fanatic internet sufer and internetconsumer I’m not bothered by the tracking as I am by telemarketeers calling me during dinner or watching tv.

I gues we’ll just have to wait and see.

5. On November 3rd, 2007 at 1:57 am, Internet Mama said:

This seems perfectly ridiculous to me! Having someone call during dinner (which is understandably unacceptable!)is not at all comparable with tracking information used by web publishers. My opinion is that as long as the information is not used to invade my life I’m fine with it. Tracking is an integral part of the Internet and it’s something that actually helps to improve the surfing experience of web users. I can choose to ignore web advertisements, but it’s more difficult to ignore my phone ringing. The only exception I take to online ads are pop-ups, which I do see as interfering with my web experience. My pet hate is pop-ups that show up in front of the content I’m reading, which I then have to close down. iVillage (at least in the UK) is a prime offender here.

6. On November 3rd, 2007 at 11:08 am, Lizzie said:

I think that’s a little over reaching. Supermarkets and department stores have been doing tracking like this for years and are storing much more personal information than I could gleen from just looking at my statcounter. If you’ve ever used a point card (such as Giant Eagle’s Advantage Card) then you’ve allowed yourself to be tracked. And yet most people have no qualms about signing up for those extra discounts. Also, credit card companies often sell personal information to marketing firms (we just received a notice yesterday that Sears will be selling our buying history), yet people continue to to charge things.

We’ve long ago thrown our value of personal privacy out the window- voluntarily. This “Do Not Track” thing is too little too late.

7. On November 3rd, 2007 at 11:19 am, Lizzie said:

Also, to answer one of your questions from a consumer standpoint: No, I don’t see tracking as a problem. I see it as beneficial. If I’m not going to buy a Hummer then I don’t want to see ads for Hummers.

8. On November 3rd, 2007 at 11:26 am, Wendy Piersall said:

Lizzie – you bring up excellent points I neglected to mention. I know FULL well Target has a full history of my purchases made with my “Red Card”. I don’t mind it because I respect and trust the company and they consistently send me coupons and discounts I can actually use.

With three kids in school, I can assure you I am glad to not receive diaper samples & coupons anymore. And when I do, I think the merchant is not only stupid to waste their money, I think they are stupid to not care enough about me to have paid attention to the data they can so easily get their hands on.

Thanks for the wonderful comment, Lizzie! :)

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