Standing Up for a Friend & a Fellow Mom Blogger

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Update :: the issue is growing and got great coverage on our local news. Here is the ABC news segment on DeafMom’s encounter. A segment from Fox News is coming up late tonight/tomorrow morning. I’m so proud of her - Dawn handles herself beautifully in this interview!
Sorry, I’m just speechless.

My friend Karen Putz AKA DeafMom was denied service at Steak & Shake because they refused to take her order at a take out window. She explained to them she couldn’t give her order at the drive-thru speaker… because she was deaf.

Honestly, I can’t believe people like this exist on our planet.

I’m not one to usually blog about things unrelated to business, but when a business defies both logic and ethics, I think we need to make our voice be heard.

I refuse to eat at Steak and Shake until Karen Putz gets an apology from the CEO of the company himself, Alan B Gilman.
Please join me in spreading the word & standing up for Karen and everyone else with a disability who wants a goddamn shake.

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Comments

1. On January 23rd, 2008 at 9:55 pm, Paula said:

I’m with you, Wendy! Steak and Shake has some serious explaining to do as well as better training of its staff. When I read Karen’s post my mouth just dropped open. I hope they respond to her soon or I’m going to help you get this thing out through viral marketing.

2. On January 24th, 2008 at 12:02 am, Glenda Watson Hyatt said:

Wendy, thanks for supporting Karen and viral activism in action! Boggles my mind how we still need to fight for our rights.

3. On January 24th, 2008 at 4:49 am, lisalam said:

Un-bloody-believable!

4. On January 24th, 2008 at 5:13 am, Karen Putz said:

Thanks for your support! I’m still mad!

5. On January 24th, 2008 at 6:42 am, Lori said:

Absolutely ridiculous! @@!#@

I blogged about it as well.

6. On January 24th, 2008 at 9:54 am, Elizabeth said:

Unbelievable!!!

7. On January 24th, 2008 at 10:09 am, Henry said:

Well, Karen, you have to understand, people who work in fast-food restaurants tend to suffer from a disability: utter cluelessness.

They are trained to do one thing and one thing well, like Pavlov’s dogs, and as a result when something out of the ordinary lands on their doorstep, they have NO idea that they can bend the so-called “rules” and make everybody happy.

8. On January 24th, 2008 at 10:59 am, Karen Putz said:

Henry,
What makes this so ironic is that the guy is the manager of the restaurant– can you believe that?

Karen Putz’s last blog post..Steak and Shake Denies Service

9. On January 24th, 2008 at 5:21 pm, Lisa Marie Mary said:

See, Wendy - this is why I love you - kickin’ ass and takin’ names - LITERALLY! If you weren’t so darned far away, I would bear hug you right now! I Tweeted this, but, I’ve been meaning to blog it and just haven’t gotten to it yet - it’s going on at least two blogs - and on a bulletin on MySpace. Wrong. So wrong.

Lisa Marie Mary’s last blog post..Relaxing and learning with Frank Kern

10. On January 24th, 2008 at 8:09 pm, Wendy Piersall said:

Again, here is the link for the ABC News coverage:

http://abclocal.go.com/wls/story?section=news/local&id=5912924

11. On January 24th, 2008 at 8:51 pm, James T Beaton said:

I am deaf and I am joining you about not eating at Steak and Shake.

Jim

James T Beaton’s last blog post..This is a funny commercial…..

12. On January 25th, 2008 at 11:27 pm, Shannon Smith said:

Makes me sick! I posted a bulletin about it on MySpace and blogged about it.

Shannon Smith’s last blog post..Fast Food Restaurant Refuses Service to Deaf Woman

13. On January 27th, 2008 at 7:41 am, Stephen Hopson/Adversity University said:

Wendy:

I blogged about it too in my weekly gratitude post. My gratitude went to Karen Putz for having the courage to stand up and be counted in the face of withering criticism and pressure. Her story both inspired and pressed some deeply hidden buttons that I didn’t know existed!

Thanks for helping a fellow blogger spread the news - she’s my buddy too!

Stephen Hopson/Adversity University’s last blog post..End of the Week Gratitude Theme #12

14. On February 15th, 2008 at 8:32 am, Amber said:

This is an outrage! Totally unacceptable behavior! I’ve blogged about it for you.

Amber’s last blog post..Falling on deaf ears?

15. On March 3rd, 2008 at 8:37 pm, Bill Messink said:

Dear Mrs. Putz,
I’m really sorry that had happened to you. Some people just don’t know what disability means and certainly no idea what Deafness entails.
I hope that Steak and Shake recognizes the ignorance of their clerk and are able to do some corporate education about deafness and the Deaf Community.
Bill Messink