I asked Tony Hsieh, CEO of Zappos, at the end of our interview on how to use social media to promote your eCommerce business the following question – “If you had it to do all over again, what would you do different?”
His answer might surprise you!
[youtube]http://www.youtube.com/watch?v=U_bcXgJ96HQ[/youtube]

Here are some highlights from the Twitter panel discussion at BlogWorld. Interesting stuff – especially to a  Twitter newbie like me . . . It did convince me to start using Twitter more! Follow me @KristieMcDonald
We heard from Twitter experts Stowe Boyd/@stoweboyd, Laura Fitton/@pistachio, Tony Hsieh/@zappos, Lucretia Pruitt/@geekmommy and Erin Kotecki [...]

We caught up with Tony Hseih and his Zappos team here at BlogWord Expo 2008.
Tony is the master of using Twitter to communicate with his customers at Zappos.
Listen to how Tony and his team uses Social Media to connect with their customers.
[youtube]http://www.youtube.com/watch?v=pg-TOxMDYpI[/youtube]